Frequently Asked Questions
Clear answers about scent, use, shipping, and review boundaries.
Products and Use
Are Sassy's sprays suitable for every pet?
Always check the current package for the intended species, directions, and cautions. If you have a question about an individual pet's needs or sensitivities, ask a veterinarian before use.
What ingredients do you use?
The complete ingredient list on the current package is the formula reference. Online product pages focus on the scent profile, intended use, and current cautions.
Do scent names describe ingredients or health effects?
No. Honey almond, vanilla, chamomile, cucumber, lavender, and cherry apple describe scent notes. They do not establish botanical content, concentration, a skin benefit, or a therapeutic effect.
Are the products natural, organic, non-toxic, synthetic-free, or certified cruelty-free?
The current product pages do not publish those as approved facts. Ingredient, sourcing, certification, and safety claims are added only after their supporting records are reviewed.
What cautions apply?
Current records support external use only, avoiding the eyes, nose, and mouth, and preventing ingestion. Always follow the directions and cautions on the package in your hand.
Shipping and Orders
Which shipping methods are planned for launch?
Online ordering is not open yet. The launch configuration covers the 48 contiguous United States and the District of Columbia: Standard Shipping at $5.99 with an estimated 3 to 5 business days; free standard shipping at $50 or more; Priority Shipping at $9.99 with an estimated 2 to 3 business days; and Express Shipping at $14.99 with an estimated 1 to 2 business days. Final methods and rates remain subject to launch approval.
Are delivery dates guaranteed?
No. The displayed windows are estimates. The selected method and final charge must appear in cart, checkout, order records, and confirmation.
What is the return policy?
Return terms are being finalized before online ordering opens. The Shipping and Returns page will be the source for the current policy; contact support before sending any product back.
Pro Pricing
How do I apply for pro pricing?
Submit the Pro Pricing application. A successful response means the application was durably received for review; it does not mean the business or a discount tier was approved.
Are displayed tiers a binding offer?
No. Displayed tiers are an application guide only. Eligibility, pricing, shipping, program benefits, and final terms require written approval from Sassy's.
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